Refund policy

At Lunexa, we want you to be completely satisfied with your purchase. Here’s how our return and refund process works:
Return Eligibility:You may return items within 30 days of receipt as long as they are unused and in original packaging.
Return Process:To initiate a return, please contact us at help.lunexa@gmail.com with your order number and return reason.
Refunds:Refunds will be processed to the original payment method within 5-7 business days after we receive the returned item.
Exchanges:If you received a defective or incorrect item, we will arrange for an exchange upon contact.
Return Shipping:Customers are responsible for the cost of return shipping unless the item is defective or an error on our part.
If you have questions about returns, please email us at help.lunexa@gmail.com.